At ZEX Markets, we are dedicated to ensuring customer satisfaction through our transparent return policy. If you are not satisfied with our services, you may request a refund following the guidelines below.

Refund Process
Refund Eligibility:

Refunds are available for accounts funded via debit or credit card.
Refunds will be processed back to the original card used for the transaction.
Initiating a Refund Request:

To request a refund, please contact ZEX Markets Customer Support through any method listed on our website: ZEX Markets Contact Us.
Our team will review your request within 14 business days and respond promptly.
Refund Timeline:

Once your request is reviewed, the refund process typically takes a maximum of 30 days to complete.
Important Considerations:

Refund requests related to violations of ZEX Markets Customer Agreement, Partner Agreement, or any legal regulations will not be considered.
Refunds do not apply to any profits or losses incurred from your trading activities.
Policy Updates
Please note that this return policy is subject to change without prior notice. We are committed to providing a transparent and satisfactory refund process for our valued customers.

For any inquiries or assistance, feel free to reach out to our Customer Support team.