Introduction

ZEX Markets, operating under Trade Market Limited, is dedicated to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, store, and protect your information across our locations:

Location 1: ZEX Markets – London Stock Exchange Tower, 23rd Floor 125 Old Broad St, London, United Kingdom
Location 2: ZEX Markets – New York Stock Exchange, 18th Broad St, Manhattan, New York, United States
Location 3: ZEX Markets – Toronto Stock Exchange, 4th Floor, Toronto, Ontario, Canada

Throughout this document, “we”, “us”, or “our” refer to ZEX Markets.

Purpose of This Policy
This Privacy Policy aims to explain:

The types of personal information we collect
How we use your personal information
How we secure your personal information
Your rights regarding your personal information
Collection of Personal Information
We collect personal information in various ways, including:

Applications and registration forms
Emails, letters, and telephone calls
Text messages and electronic communications
Cookies and tracking technologies when you use our website and services
Types of Personal Information We Collect
We may collect and process the following personal information:

Identity Data: Name, date of birth, gender, and national identification numbers
Contact Data: Address, email, and phone numbers
Financial Data: Bank account details, income, and transaction history
Technical Data: IP address, device type, operating system, and browser information
Usage Data: Information about how you use our website and services
Profile Data: Usernames, passwords, trading preferences, and account activity
Verification Data: Passport details, power of attorney/agent details
Marketing Data: Preferences for receiving marketing from us and communication preferences
Use of Personal Information
We use your personal information for the following purposes:

Account Management: To create, manage, and maintain your account
Service Provision: To deliver the services you have requested
Customer Support: To provide assistance and respond to inquiries
Compliance: To comply with legal and regulatory obligations, including anti-money laundering regulations
Marketing: To send promotional materials and updates, subject to your consent
Risk Management: To perform risk assessments and identity verification
Improvement of Services: To improve our services, products, and user experience
Security: To protect against fraud, unauthorized transactions, and other illegal activities
Security of Personal Information
We implement strict security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of sensitive data
Secure access controls
Regular security assessments
Employee training on data protection
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

Your Rights
You have the right to:

Access: Request a copy of the personal information we hold about you
Rectification: Request correction of inaccurate or incomplete data
Erasure: Request deletion of your personal information where applicable
Restriction: Request restriction of processing your personal information
Portability: Request transfer of your personal information to another service provider
Objection: Object to the processing of your personal information for direct marketing purposes
To exercise your rights, please contact us at support@zexmarkets.com.

Direct Marketing Opt-Out
You can opt-out of receiving marketing communications from us at any time by contacting us at support@zexmarkets.com or following the unsubscribe instructions in our communications.

Changes to This Privacy Policy
We may update this Privacy Policy periodically. We encourage you to review this policy regularly for any changes. Significant changes will be communicated via our website or directly to you.

Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at support@zexmarkets.com.